Swaro Warranty

[bigwhiteys]

A few years ago my dad handed me down his set of Swarovski 8x30 binos. He bought them new in 1993 or 1994.

A few years passed, and finally the tubes started fogging... Sent them into Swaro and they replaced all the seals, eyecups and recharged the gas inside.

Just over a year later, the left tube started fogging up... Dammit!

Sent them in 4 weeks ago with a letter explaining the situation.

Today in the mail I received this!

http://www.bchuntingblog.com/mypics/swaro1.jpg

And tucked nicely inside was this....

http://www.bchuntingblog.com/mypics/swaro2.jpg

They sent me a brand spanking new pair of 8x30's nearly 15 years after the initial purchase (which wasn't even me)

Swaro Warranty Rocks!

Carl

[srupp]

sweet...thats one great reason to buy quality...I had the same thing with a pair of Baush and laumb...

cheers

Steven

[Bighorn hunter]

Sweet X 2!!!!!!!!!!!!!!!!!!!!!

[Brambles]

thats wicked!!!

[Trophyslayer]

just decided to buy a pair tomorrow had a pair on demo i love them

[kgs]

Had a similar thing happen to me with bushnell, when I sent in a rifle scope. Its great to see companies honoring their products with great customer service.

[Bearen 09]

Need i say more!!!!!!:biggrin: The Best.

[cougar1954]

where do you send the swarovski bino,s for repair i have a pair of 8x30,s that have fogged up i also have had them since 1980,s thanks for any info you can give

[bigwhiteys]

Send To

Attention Garry Perry
Canadian Outdoor Distributing
9 Albert Street
Cobourg, Ontario K9A 2P7

Make sure you package them well, and include a short letter describing the issues. If they are fogging up they will most likely try to reseal the tubes, and recharge the gas... That repair only held for a year on my Binos, hence why I think they opted to replace it.

Carl

[Bearen 09]

where do you send the swarovski bino,s for repair i have a pair of 8x30,s that have fogged up i also have had them since 1980,s thanks for any info you can give I have one number it is 1-800-426-3089. I hope this can help.:grin:

[Jetboater]

swarovski has the best waranty... drove over mine with a truck and they replaced them ... no questions asked....

[bigwhiteys]

drove over mine with a truck and they replaced them ... no questions asked....

Ha Ha... Did you tell them that is what happened?

Carl

[silvertipp]

i had a bushnell scope crap out on me i was going to throw it out & my brother said he wanted it not really careing i said take it next time i see him hes laughing & showing me his nice new red dot 3by9 scope & says thanks

[digger dogger]

kindermann canada Inc.
361 steelcase road west, unit#3
Markham ON L3R 3V8
(905) 940-9262
www.kindermann.ca Email: info@kindermann.ca

i dropped my el's and broke a strap lug off the tube, they asked a couple questions, replaced one tube and put on new eye cups & cleaned them up. no charge..imo a good warranty.

[digger dogger]

i had a bushnell scope crap out on me i was going to throw it out & my brother said he wanted it not really careing i said take it next time i see him hes laughing & showing me his nice new red dot 3by9 scope & says thanks

brotherly love... thats just dirty in a funny way.lmao

[bigwhiteys]

kindermann canada Inc.
361 steelcase road west, unit#3
Markham ON L3R 3V8
(905) 940-9262
www.kindermann.ca (http://www.kindermann.ca/) Email: info@kindermann.ca

Kindermann is no longer the canadian distributor for Swarovski. Garry Perry, (used to work for Kindermann) now he's at Canadian Outdoor Distributing and they are the distributor.

Carl

[BlacktailStalker]

Thats pretty darn nice Carl !

My buddy took mine out of his truck and put them on his front tire last fall...
$650 later ! Obviously self inflicted damage isnt covered :lol:
Still hasn't paid me for the repair yet though :mad:
Worse part was not having them for 3/4 of hunting season.
Unreal how handicapped you feel when you're used to glassing every few steps no matter where you are.

If swarovski is replacing binos for some people after driving them over and not others, they can blow me. I'm done suggesting them like I have in the past. Just like Meindl :biggrin:

[Hunt'n Guide]

I know from experience that back when it was Kindermann customer service was second to none. I Broke the foot off of the bottom of my Spotting scope just prior to elk season and they sent me a demo to use while they assessed the damage to mine.

[BlacktailStalker]

When did this Kindermann place stop handling warranty, does anybody know ?
Sounds like it must have been before last October :(

[bigwhiteys]

When did this Kindermann place stop handling warranty, does anybody know ? Sounds like it must have been before last October :sad:


Not sure when exactly, but you'd still be dealing with the same guy, as he went from Kindermann, to Canadian Outdoor Distributing. Not sure what went down.

Carl

[Jetboater]

I knew Werner from Kindermann pretty well at the time...as I was buying a lot of glass from them... plus bought three pairs for myself... so Maybe I had a decent dealing with him....

[416]

Had my EL's into Kinderman twice over the years then back to Europe to have them repaired.......first time the guy there held the order till my glasses got to Calgary so they could go out with that shipment. First class service in my books.

[Creeker]

I purchases my ELs in 06 and last fall the focus went out? They were clear but you had to turn the focus knob all the way to the right to get them to clear up.
Took them back to Corlanes in DC and in 6 weeks or so they called me to pick up my binos,
Got there and it was a brand spanky new set..of 10x42EL
More than happy with everyones service..

[Blainer]

I purchased an older remington .270 rifle with a leupold scope for $500,after a winter in the gun locker,I was unable to adjust the variable on the scope.I e-mailed leupold and they told me to return scope to repair center and two weeks later my parcel was returned with a new scope.
I stopped at the gun store on my way home and they told me it would sell for $900.
Great warranty and one of my better investments,sold the gun a year later for $450 without scope.